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Open the order-status link in your confirmation or shipping email. You can also sign in to your account using the email you used at checkout. If you cannot find an update, contact us with your order number.

You can request cancellation from your Alozera account until the item is fulfilled. Requests are reviewed by our team and are not automatic cancellations or refunds. For changes, contact us as soon as possible with your order number.

The payment options available for your order appear at checkout. Check your billing details if a payment is declined, or contact your payment provider. Please never send card numbers, passwords or verification codes to support.

For tracking, payment, cancellation or return requests, start with the order page on the marketplace where you purchased. For questions about an Alozera formula or label, you can contact our team with the exact product name.

Cancellation requests are available for eligible items until fulfillment. If the option does not appear, contact us promptly with your order number. An item may already be fulfilled or otherwise ineligible. A request is reviewed and does not automatically cancel an order or issue a refund.

Orders are processed within 24 hours on business days (Monday–Friday, excluding holidays). Our daily cutoff is 11 a.m. Eastern Time. Orders placed before the cutoff may ship that day. Orders placed after 11 a.m. ship the next business day, although same-day dispatch may still be possible. Weekend and holiday orders are processed on the next business day. Carrier delivery time is separate from processing time. Read the shipping policy.

We ship via USPS Ground Advantage, with UPS Ground used in some cases. Orders ship from Florida. Estimated arrival is 2–7 days after dispatch, depending on your destination. This is an estimate, not a guarantee. Check your tracking link for the latest carrier update.

Shipping rates are calculated at checkout based on the shipping method and destination. We currently ship within the USA. Review the available options before placing your order.

Check the delivery address and carrier tracking details, then check your delivery area and with anyone who may have accepted the parcel. If it is still missing or tracking has stopped updating, contact us with your order number and tracking information so we can assist.

Submit a return request from your Alozera account, or email communityalozera@gmail.com, within 30 days of delivery. Requests are reviewed and do not automatically approve a return or issue a refund. Include your order number, product and reason for the request. Please wait for approval and return instructions before sending anything back.

We accept returns of unopened, unused skincare within 30 days of delivery. Keep the original packaging and your receipt or proof of purchase. Opened or used skincare and gift cards are not eligible for change-of-mind returns. Sale items qualify under the same unopened, unused requirements. Approved returns include free return shipping, with no restocking fee. Read the full return policy.

Inspect your order when it arrives and contact us promptly with your order number and a description of the issue. Keep the product and packaging while we review your request; photos can help our team understand what happened.

After we receive and inspect an approved return, we will notify you of the refund decision. Approved refunds are issued to the original payment method within 10 business days; your bank may take additional time to post the credit.

Our policy recommends requesting a return first and, once accepted, placing a separate order for the product you want. Contact us to confirm eligibility before making arrangements.

Open the product page and expand Ingredients, Directions & care, or Specifications. The ingredient-focus cards highlight selected ingredients; the accordion contains the detailed information. Always follow the label on your exact product.

Start with the area you want to care for, then compare each formula’s purpose, ingredients and directions. Explore facial serums, face creams, or body care. Our hydration guide explains the formats.

These properties vary by formula. Check the exact product’s label, full ingredients and specifications rather than assuming a claim applies across the range. Contact us if you need help identifying an ingredient.

Compare the directions for every product you plan to use. A suggested pairing is a shopping guide, not a replacement for individual instructions. Introduce new products thoughtfully, and seek personalized professional guidance if you are unsure about combining active ingredients.

Compare the exact product name and size on your order with the label you received. Face creams and body lotions are separate products with different formulas. If something does not match, contact us with the product name, order number and a photo of the label.

Check the packaging for any lock or opening instructions and make sure any protective seal has been removed as directed. Do not force or dismantle the pump. Contact us with the product name and a photo if you still need help.

Stop using a product if you notice irritation and contact a qualified healthcare professional when needed. For product support, send us the exact product name, batch or lot number if available, and a description of the concern through our contact page.

Check the Ingredients accordion on the exact product page and your label. For a detail that is not listed, send the product name, size and batch number to our team. We will check the available information; a claim for one formula does not apply to every Alozera product.

Contact our team with the exact product name and the document you need, such as a Safety Data Sheet. We will review your request and confirm what documentation is available.

Eligible single products offer delivery every month with 10% off, or every two months with 5% off. Your chosen frequency, price and applicable shipping and taxes are shown at checkout. One-time purchases do not create recurring deliveries.

Sign in with the email used for your subscription and open Subscriptions. Select the subscription to see the management options available for it. If you cannot find the action you need, contact our team before the next scheduled charge.

Open your subscription and review its payment and delivery details. Use the available update option or contact us for help. Never send payment card details through the contact form.

No. Returning an order or requesting an order cancellation is separate from ending a recurring subscription. Manage the subscription separately before its next charge to stop future recurring orders. An order already charged remains subject to the order cancellation and return policies.

Check the notification email and your payment details in your account. Payment retries may occur. If the subscription has already been canceled, contact us before placing a replacement order so you do not accidentally create duplicate subscriptions.

Check your account status first. If it shows canceled, contact Alozera for the next step or choose a new subscription on an eligible product. Confirm that you do not have another active subscription for the same item.

Use the same email address you used at checkout. One-time purchases do not appear as subscriptions. Marketplace subscriptions are managed on that marketplace, not through Alozera.com.

Use My account and sign in with the email used at checkout. You can also use the order-status link in your confirmation email.

Check spam or junk folders and confirm you are using the checkout email. If you still cannot find it, contact us with your name, order number if available, and the email used to place the order.

Include your order number for order questions, or the exact product name and size for formula questions. Explain what you need help with. Never include payment card details, passwords or verification codes.

Review our privacy policy and use the contact form to reach our team about a privacy request.

Check spam and junk folders, confirm your email address, and use the newest code. If you still cannot sign in, contact Alozera. Never share a sign-in code or password with support.

We reply by email to the address you provide. Check your inbox and spam folder. Include your checkout email for order questions, but do not send card details, passwords or verification codes.