Refund policy

1. Check your eligibility

We accept returns of unopened, unused skincare within 30 days of delivery. Please request your return within this 30-day period. Sale items are eligible under the same unopened, unused requirements.

Items must be unopened and unused, in their original packaging, with the receipt or proof of purchase.

2. Request your return

Return requests are reviewed by our team. Submitting a request does not automatically approve a return or issue a refund.

1. Submit a request through your Alozera account, or contact us at communityalozera@gmail.com to start your return.
2. Wait for approval and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
3. Return your approved item. Approved returns include free return shipping. You can also return items to our facilities in person.

3. Understand the return costs

• No restocking fee.
• Return shipping: free for approved returns.

Damaged, defective or incorrect items

Please inspect your order when it arrives and contact us immediately if an item is defective, damaged or incorrect, so we can evaluate the issue and make it right.

Items that cannot be returned

• Opened or used skincare products.
• Gift cards.
• Perishable goods, such as food, flowers or plants.
• Custom products, such as special orders or personalized items.
• Hazardous materials, flammable liquids or gases.

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

When to expect your refund

• After inspection: we will notify you once we receive and inspect your return, and tell you whether your refund is approved.
• Within 10 business days: approved refunds are issued automatically to your original payment method.
• Bank processing: your bank or credit card company may need additional time to process and post the refund.
• After 15 business days: if this much time has passed since approval, contact communityalozera@gmail.com.

European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.